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Welcome to Plaza J Online Shopping!

Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Most Plaza J sellers offer customers great value and service and may provide free shipping from using ePacket or EMS and in the USA by USPS or UPS.

CUSTOMS

Sellers are not responsible for any custom fees once the items have shipped. By purchasing products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION*ESTIMATED SHIPPING TIME
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Do You Ship Internationally?

SHIPPING TO OVER 200 COUNTRIES

We are proud most Plaza J sellers offer international shipping services. Always verify from the seller. However, there are some locations that have restrictions. If you happen to be from one of those countries we will contact you.

How Long Will It Take To Get My Package?

Orders generally take 1-2 business days for processing and a guaranteed period for delivery (45 days). Please check the seller's estimated delivery time.

 


PAYMENT

What Payment Methods Are Accepted?

Payment methods include PayPal and Stripe Payment.

Both PayPal and Stripe are safer, easier ways to send and receive money online. When you select PayPal or Stripe as the payment method, you will be linked to the PayPal site where you can make a payment.

Both PayPal and Stripe can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
You can use PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Is Buying On-Line Safe?

Yes! Orders placed on our site are encrypted using SSL technology, industry-standard authentication, and encryption technology, to ensure your transactions are protected.


Order & Returns

How do I place an Order?

How do I place an order on Plazaj.com?

Placing an order on Plazaj.com is simple. Just follow these steps:

Sign In / Register in the upper right-hand corner of Plazaj.com. If you're a returning Plazaj.com member, please enter your email address and password. If you're a new Plazaj.com, select "Sign up now," then enter your email address and your choice of password. You're now ready to start shopping!

Once you're signed up, you can begin shopping! Search for merchandise by selecting a product category on the left-hand side of the page, or by using the search box with the name of an item or its item number.

When you find an item you'd like to purchase, choose your quantity and select "Add to Cart." You'll then receive a notification confirming that the item has been added to your cart. You can select "Continue Shopping," or, if you're done shopping and ready to checkout, select "View Cart."

When you're done shopping and ready to checkout, select "Cart" at the top right corner of the page, then select "Checkout."

Enter your shipping and payment information, then select "Continue to Review Order."

Carefully review your order then select "Place Your Order."

After completing your purchase, you'll receive an order confirmation email with your order number.

Once your item has shipped, you'll receive a shipping confirmation email with your tracking number (if tracking is available) and instructions on how to track the shipment of your order online.

How Can I Cancel Or Change My Order?

Sellers work hard to process your order as quickly as possible. We recommend thoroughly reviewing all the seller's product information prior to submitting your order.

If your order is in a pending status, you may be able to make modifications, shipping changes. or cancel your order. Please email the seller immediately if you require a change.

Once an order has been processed, you are unable to change the contents of your order. However, shipping changes may still be made prior to shipping.

Once an order has been shipped, you are unable to change the contents of your package or the method of shipping.

Do I need an account to place an order?

Customer accounts are required to place an order on Plazaj.com. Customer accounts are useful as they allow you to review your order history and the status of your current orders, including tracking information. 

How Do I Track My Order?

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package. Once you receive your order ID you can track your order from this link: Order tracking (plazaj.com)

How Can I Return a Product?

Plazaj is an online shopping plaza that connects buyers and sellers from all over the world to transact directly. Plazaj does not produce, house, or ship any inventory; instead, each seller lists their items for sale, and buyers purchase goods straight from the seller. 

What is the return policy for items sold on Plazaj?

Each seller sets their own return and refund policies. A summary of the seller's return policy can be found at the top of the item listing page, below the "Add to cart" button.

How can I find more detailed information about the return policy or process?

For more detailed information regarding the seller's return policies and procedures, scroll down the listing page to the "Listing Details" to "View seller policies."